Send Texts & Respond in Real Time |
Never Miss an Important Message
mConsent’s text messaging system enables fast, easy, and secured communication flow between dental staff and patients. Patients love the convenience of being able to send a quick SMS message to let staff know about a cancellation, or a delay in reaching the office for their scheduled appointment time. Having that open communication channel keeps team members and patients aware, and on top of logistics, operational matters, and any unexpected occurrences.
With this valuable communication asset, you can rest assured that patient satisfaction will soar, along with staff productivity. Instant 2-way text messaging saves dental staff from the burden of having to call and track down patients. Real-Time engagement via text messaging reduces miscommunication and missed appointments. It allows for waitlisted patients to take advantage of last minute openings by easily texting them and verifying the appointment, preventing lost revenue. SMS texting allows you to send COVID related guideline reminders to patients, to avoid confusion at arrival. You can also follow up with patients after a procedure to show your concern, answer any questions, and offer recommendations.
Text messaging provides the perfect avenue for a variety of purposes. The route of SMS communication is so much faster and simpler than via phone calls or email. Important resources can be shared including video informational links, post-operative recovery care instructions, oral hygiene brochures, relevant medication information and so on. Billing reminders with invoice links, and appointment reminders with instant confirmation capabilities can be sent instantly. Recall system can be implemented to bring back overdue patients. SMS can also be used as a marketing tool, providing incentives for referrals.