Want a fast, easy, communication flow to stay connected with busy patients - while they’re on their smartphone - without a single phone call?
2-Way SMS is specifically designed for healthcare providers as a convenient, patient-prefered route of communication, to keep team members and patients in sync about appointments, patient status, unexpected occurrences, and so much more, using your office number as the delivery number.
Patients love the ease of being able to send a quick SMS message to reschedule an appointment, or to let staff know about a cancellation or a delay in reaching the office for their appointment time. Waitlisted patients can be notified of last minute openings, via text, preventing lost revenue.
Instant 2-Way SMS, a fully secured platform, serves as a valuable communication asset to boost patient satisfaction, staff productivity and improve revenue. It saves staff the burden of having to call and track down patients. Real-Time engagement prevents miscommunication, and reduces missed appointments. It also enables patients to get their questions answered quickly.
2-Way SMS real-time communication is 10x more efficient & simpler than phone calls or email. Providers can send and receive attachments, share important notifications and resources, send mass text messages to patients informing them of upcoming office holidays or coupons, send post op recovery care instructions, medical brochures, relevant medication info, etc.
SMS is the perfect tool for appointment reminders with instant confirmation capabilities, eliminating no-shows, and allowing providers to request insurance information or necessary documents. Billing reminders with invoice links can be sent via text. 2-Way text can even be used as a marketing tool with incentives to help fill up your schedule. 2-Way texting is a win-win for you and your patients.