2-Way Texting Connect with Patients Faster

mConsent

December 9, 2021

mConsent

admin

2-way-texting

Did you know that over 80% of the population uses a smartphone? That’s a huge chunk of your clients using 2-way texting for instant communication every single day. Why not leverage off that to benefit your practice? 2-Way texting (SMS) is the fastest, easiest, and most secure communication flow that keeps office staff connected with busy patients.

Most of us are familiar with 2-way texting as a means of communicating with family and friends, but technology has advanced to incorporate it into the healthcare industry. 2-way SMS has become a popular, patient-prefered route of communication in healthcare practices across the country. It keeps team members and patients in sync about appointments, patient status, and more, without needing to make any phone calls. The dental office phone number is set as the delivery number, allowing quick SMS messages to be sent and received in real time.

Patients love the convenience of being able to send a quick SMS message to reschedule an appointment, or to let staff know about a cancellation or a delay in reaching the office for their appointment time. Waitlisted patients can be notified of last minute openings, via text, preventing lost revenue.

Why 2-Way Text Communication?

Instant 2-Way SMS serves as a valuable communication asset to boost patient satisfaction, staff productivity and improve revenue. Dental staff are spared the burden of having to call and track down patients. Real-Time engagement prevents miscommunication, and reduces missed appointments. It also enables patients to get their questions answered quickly. It’s fully secured, and HIPAA compliant.

2-Way Text - Ultimate Avenue for a Variety of Purposes

2-Way SMS real-time communication is 10x more efficient & simpler than phone calls or email. Providers can use it to send the following:

  • Appointment Reminders - & receive confirmation replies
  • Rescheduling Appointments
  • Request Insurance Card & Documents
  • Billing reminders / Invoices
  • Send and receive attachments
  • Post op recovery care instructions
  • Important Notifications
  • Educational Resources
  • Video informational links
  • Oral hygiene brochures
  • Relevant medication info
  • Recall System
  • Answer Patients’ Questions
  • Marketing Tool with Incentives

SMS is the perfect tool for delivering appointment reminders with instant confirmation capabilities to eliminate no-shows, and for implementing a recall system for overdue patients. It allows providers to request insurance information, and necessary documents. Billing reminders with invoice links can be sent via text, along with providing an immediate communication avenue for patients to ask questions. 2-Way text can even be used as a marketing tool, including incentives for referrals.

The dental office phone number is set as the delivery number, allowing quick SMS messages to be sent and received in real time. Clients can quickly text cancellations, or reschedule appointments via SMS, allowing staff time to offer waitlisted patients an open spot.

2-Way SMS enables providers to send and receive attachments, and share important notifications and resources, including post op recovery care instructions, along with billing reminders with invoice links. 2-Way SMS real-time communication is 10x more efficient & simpler than phone calls or email.

Conclusion

It’s time to hop on board with the way patients prefer to communicate by embracing 2-Way Texting. It’s easy, quick, and convenient for staff and clients. Stay connected and on top of communication about appointments, patient status, and so much more, without any phone calls. Learn how mConsent’s 2-Way SMS can help you stay connected with patients.

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