Unveiling 3 Common Mistakes: Dental Practices Make in Treatment Plan Acceptance


May 14, 2024


Achieving high treatment acceptance rates is crucial for dental practices that focus on delivering comprehensive patient care while maintaining a healthy revenue stream.

Despite their best intentions, many dentists inadvertently make mistakes that prove challenging for patients to move forward due to lack of understanding about the recommended treatments. In this article we will look into 3 common mistakes encountered by dental practices regarding treatment acceptance and discover strategies to overcome them.

Mistake 1: Lack of Patient-Centered Communication

Patients often feel overwhelmed by the frequent use of clinical jargons when dentists explain treatment plans. The resulting communication barrier leads to confusion and reluctance in accepting recommended treatment plans.

Simple language, visual aids and relatable analogies are some of the tools that can be used to significantly improve patient understanding. It is of utmost importance for dentists and their teams to prioritize patient-friendly techniques of communication.

Key points can be emphasized and messaging can be made consistent through providing written summaries of treatment discussions. Patient confidence in treatment plans can be further reinforced through training staff on approachable communication techniques.

Mistake 2: Inadequate Financial Clarity

Lack of financial transparency is another common pitfall in reduced treatment plan acceptance rates. Patients who are unclear about treatments costs, payment plans or insurance coverage may be reluctant to proceed with it.

Consider Mark, a patient who is in dire need of orthodontic work. Due to lack of clarity about out-of-pocket expenses, he refuses the treatment and leaves without scheduling.

Such issues can be mitigated if dental practices offer detailed cost estimates such as coverage and personal expenses. Such transparent and comprehensive details about financial breakdown empower patients to make informed decisions.

Treatment acceptance can be further encouraged through offering flexible payment plans to patients. Such financial plans or in-house memberships improve treatment acceptance and alleviate financial concerns.

Mistake 3: Ineffective Follow-Up Strategies

Without proper follow-up, patient enthusiasm may wane over time even if they are convinced of the necessity of their treatment.

Consider a patient Sarah who postponed her treatment despite needing a deep cleaning due to her periodontal diseases, after she received a generic follow-up that was insufficient to address her concerns.

Sole reliance on front office staff for follow up calls can lead to missed opportunities and inconsistent messaging. To overcome such challenges, follow-ups for treatment plan reminders can be automated to streamline communication while delivering personalized messages.

With software solutions like mConsent, dental practices can customize follow ups according to the treatment stage of each patient. This significantly improves patient engagement and promotes timely appointments.

Related Article: Getting Higher Dental Treatment Plan Acceptance Starts With These 7 Tips


Adopting a multifaceted approach that is centered around patient care can significantly improve treatment plan acceptance rates. It includes tailored communication, financial transparency, and effective follow-up strategies.

Dental practices can nurture trust and understanding with their patients through implementing these adjustments. They can also leverage resources such as the "7 Touch Blueprint for Boosting Dental Treatment Acceptance", to cultivate an environment of empowering patients to take more informed steps towards their dental well-being.

Contact Us




SRS Web Solutions, Inc
6160, Summit Drive North,
Suite 300, Brooklyn Center,
Minneapolis, MN 55430

© Copyright 2016 - 2024

Terms and Conditions | Privacy Policy