Telemedicine and your Private Practice: How to Integrate Technology and still maintain that Personal Touch that makes you so Lovable


May 9, 2023




In recent years, telemedicine has grown in popularity, particularly in the aftermath of the COVID-19 pandemic. While many healthcare professionals have welcomed telemedicine as a way to give their patients convenient and accessible care, some owners of private practices might be concerned that it will take away from the individualized attention that makes their practice unique.

Fortunately, you can incorporate technology into your practice while still keeping that unique personal touch that makes you stand out from the competition by using a few straightforward strategies.

 Private practice can gain a lot from telemedicine integration, including better patient access, increased productivity, and lower expenses. Even when speaking with patients via technology, it's crucial to keep a personal touch and make sure they feel appreciated and cared for.

This can be done by creating clear lines of communication, offering assistance and instruction to patients who are less tech-savvy, and making sure that telemedicine appointments are handled professionally and sympathetically.

Private practitioners can improve their image and forge lasting bonds with their patients by embracing telemedicine while still keeping a human touch, which will ultimately result in better health outcomes and more prosperous practices.

1. Choose the Right Telemedicine Platform

The proper platform must be chosen when it comes to telemedicine. Choose a platform that is simple to use, private, and works with your current systems. To guarantee the confidentiality and security of the information about your customers, it should also be HIPAA-compliant.

For private practices seeking to incorporate technology into their services, selecting the appropriate telemedicine platform is essential. A good telemedicine platform should have a variety of features to meet the requirements of the practice and the patients, be user-friendly and secure, and be easy to navigate.

It is crucial to take into account elements like the caliber of the video and audio, the simplicity of making appointments, and the capacity to store patient data safely. The platform should also be HIPAA compliant and provide training and assistance for both the practice and the patients.

Additionally, private practitioners should think about the platform's price and whether it integrates with their current practice administration platforms. Private practices can enhance patient access and care while also boosting efficiency and cutting costs by carefully evaluating and choosing a telemedicine platform that fits their particular requirements.

2. Communicate Clearly with Your Patients

Communicate with Patients

Make sure your customers are aware of the principles of telemedicine and what to anticipate from their virtual consultations. Give them detailed directions on how to use the platform and what tools they'll need. Provide yourself with the opportunity to address any queries they may have both before and during the meeting.

When incorporating telemedicine into a private business, clear communication is essential. While telemedicine makes it convenient to schedule appointments remotely, if not used correctly, it can also result in misunderstandings and poor communication.

Patients should be informed fully about the telemedicine process by private practitioners, including how to access the telemedicine platform, what to anticipate during the appointment, and how to prepare for the appointment. It's crucial to give patients detailed directions on how to resolve any potential technical problems.

Private practitioners should speak clearly during the appointment and make sure the patient can hear and comprehend them. They should also take the time to explain any medical terms in detail and respond to any queries the patient may have.

Private practices can guarantee that patients receive the best care available even when using telemedicine by communicating clearly and effectively.

3. Prepare your space

Make sure you have a quiet, private area where you can perform the telemedicine appointment without interruptions before beginning. To prevent any technical issues, make sure your technology is configured properly and test your equipment before each appointment.

One critical component of incorporating technology into private practice is setting up a place that is appropriate for telemedicine appointments. The environment should be peaceful, well-lit, and devoid of interruptions.

Private practitioners need to make sure their internet link is solid and that their tools, like cameras and microphones, are in good working order. Additionally, it's crucial to think about the patient's perspective, making sure that the backdrop is expert and that the practitioner is plainly visible on screen.

Additionally, private practitioners should guarantee that any required medical tools, such as stethoscopes, blood pressure monitors, or otoscopes, are accessible and in good functioning order. Private practices can offer telemedicine appointments in a professional and high-quality manner, increasing customer confidence and satisfaction, by setting up a suitable space.

4. Personalize the Experience

Even though you might be holding appointments virtually, it's still essential to make sure that each patient has a unique experience. Before the meeting, spend some time reviewing their medical history, and during the appointment, ask pertinent questions. After the appointment, give directions for continued care and personalized treatment plans.

Even when speaking with patients via technology, private practitioners can maintain a human touch and solid relationships by personalizing the telemedicine experience. By taking the time to learn about the patient's particular requirements and preferences, this can be accomplished.

Private practitioners can use videoconferencing to offer individualized treatment plans and follow-up consultations that are catered to the patient's particular health objectives and concerns. Private practitioners should try to connect with the patient during the meeting by showing empathy and actively listening.

Involving the patient in the decision-making process and taking the time to clarify the rationale behind any medical decisions or recommendations are also important. Private practices can improve patient trust and loyalty by personalizing the telemedicine experience, which will result in improved health outcomes and more prosperous practices.

5. Be Available and Responsive

Be Available with Patients

After their telemedicine appointment, remain accessible to your customers. Respond to their queries and worries, and get in touch with them again if necessary to make sure they are receiving the treatment they require.

When incorporating telemedicine into a private business, being accessible and responsive is essential. Patients expect to be able to contact their healthcare provider, and telemedicine can offer more ease and flexibility.

Private practitioners ought to be accessible to their patients, offering several means of contact like email, phone, and video conferencing. They should also make sure that they can react quickly to questions or concerns from patients and establish clear expectations for response times.

As a result, patient retention and happiness may increase, helping to increase trust and confidence in the practice. Private practitioners ought to think about offering urgent after-hours assistance to make sure that patients have access to treatment whenever they do.

Private practices can show their dedication to patient care and forge enduring relationships with their customers by being accessible and accommodating.


Telemedicine has become an increasingly popular option for healthcare providers and patients alike, especially in the wake of the COVID pandemic. While integrating technology into your private practice may seem daunting, it is possible to maintain that personal touch that sets your practice apart.

By following the five strategies outlined in this blog post, you can successfully integrate telemedicine into your practice and continue to provide personalized and high-quality care to your patients.

Choosing the right telemedicine platform, communicating clearly with your patients, preparing your space, personalizing the experience, and being available and responsive are all key components to successfully integrating technology into your practice.

By doing so, you can improve access to care for your patients and streamline your practice operations, all while maintaining the personalized touch that makes your practice so special. mConsent digital software has transformed the delivery of patient care. Discover how mConsent can improve your patients’ experience.

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