{"id":4902,"date":"2022-07-05T11:06:18","date_gmt":"2022-07-05T11:06:18","guid":{"rendered":"https:\/\/mconsent.net\/?p=4902"},"modified":"2024-03-14T11:54:20","modified_gmt":"2024-03-14T11:54:20","slug":"patient-centered-intake-process","status":"publish","type":"post","link":"https:\/\/mconsent.net\/blog\/patient-centered-intake-process\/","title":{"rendered":"Creating a Patient-Centered Intake Process"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Want to make sure your dental office is meeting patients\u2019 expectations when it comes to your intake process? Patient <a href=\"https:\/\/mconsent.net\/intake-forms\/\" target=\"_blank\" rel=\"noopener\">intake forms<\/a> are the primary element we think of when it comes to intake processes, but other factors also play a role. In this article, we\u2019ll discuss how to make sure your intake process is top-notch.<\/span><\/p>\n<h2><b>Why Traditional Intake Processes are Insufficient<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The old-fashioned routine of manual processes slows down the flow of operations. This includes <a href=\"https:\/\/mconsent.net\/dental-appointment-reminder\/\" target=\"_blank\" rel=\"noopener\">appointment-scheduling<\/a> via phone calls, paper intake forms, scanning, calling insurance payers for eligibility status, and manually entering data into your practice management system. Patients expect more from dental practices nowadays, and particularly want the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Self-serve appointment scheduling online<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Paperless Patient <a href=\"https:\/\/mconsent.net\/intake-forms\/\" target=\"_blank\" rel=\"noopener\">Intake Forms<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to send IDs, insurance info and documents before the visit<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/mconsent.net\/insurance-verification\/\" target=\"_blank\" rel=\"noopener\">Insurance<\/a> eligibility status before arriving<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No more waiting room time<\/span><\/li>\n<\/ul>\n<h2><b>How to Scale up the Process<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To improve your patients\u2019 experience, it\u2019s important to realize your areas of weakness and enhance them with proven methods. Let\u2019s discuss the areas listed above that patients want enhanced. <\/span><\/p>\n<h3><b>(1) Self-serve appointment scheduling online<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4905 size-full\" src=\"https:\/\/mconsent.net\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-02.jpg\" alt=\"Appointment Scheduling Online\" width=\"1200\" height=\"628\" srcset=\"https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-02.jpg 1200w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-02-300x157.jpg 300w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-02-1024x536.jpg 1024w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-02-768x402.jpg 768w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-02-150x79.jpg 150w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">How many patient phone calls go unanswered at your practice? Or how often do patients get placed on hold? Practices that continue to provide only one route for appointment scheduling &#8211; via phone calls, are missing out on opportunities to grow their patient base. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Self-serve <\/span><a href=\"https:\/\/mconsent.net\/online-patient-scheduling\/\"><span style=\"font-weight: 400;\">online appointment scheduling<\/span><\/a><span style=\"font-weight: 400;\"> has become a popular tool that patients love, and expect from their dental provider. With this convenient self-service option, patients no longer have to play phone tag or be placed on hold. They can book an appointment at any time, from any device, at their own convenience. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best part is that with online scheduling, your office will no longer miss opportunities for new patient appointments. It\u2019s affordable and easy to incorporate within your website.<\/span><\/p>\n<h3><b>(2) Paperless Patient Intake Forms &amp; Capturing IDs<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Completing stacks of paper forms at the office, forgetting to bring medication lists, and having to hand over IDs, insurance cards, etc &#8211; is annoying for patients. They want the easy route of being able to complete forms and submit documents before the visit. <\/span><a href=\"https:\/\/mconsent.net\/patient-intake-process\/\"><span style=\"font-weight: 400;\">Paperless patient intake forms<\/span><\/a><span style=\"font-weight: 400;\"> are a perfect solution to simplifying the process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Patients enjoy being able to complete forms and capture photos, IDs, insurance cards, and documents while on their sofa at home. They can use any device and electronically sign for easy submission. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A huge plus is the speed of this digital process. Once submitted forms are approved, they integrate directly into your practice management system (e.g. <\/span><a href=\"https:\/\/mconsent.net\/dentrix\/\"><span style=\"font-weight: 400;\">Dentrix<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/mconsent.net\/eaglesoft\/\"><span style=\"font-weight: 400;\">Eaglesoft<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/mconsent.net\/opendental\/\"><span style=\"font-weight: 400;\">Open Dental<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/mconsent.net\/dolphin\/\"><span style=\"font-weight: 400;\">Dolphin<\/span><\/a><span style=\"font-weight: 400;\">). It\u2019s a simplified approach that eliminates waiting room time, and creates happy patients.<\/span><\/p>\n<h3><b>(3) Insurance eligibility status before arriving<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Insurance woes not only bog down office staff, but also patients. Patients dread dealing with insurance payers due to the long phone calls and frequent misunderstandings. By verifying insurance for patients before they step in the door, you&#8217;re off to a much smoother start. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/mconsent.net\/insurance-verification\/\"><span style=\"font-weight: 400;\">Automated insurance verification<\/span><\/a><span style=\"font-weight: 400;\"> is a new innovation that has put insurance headaches to rest for thousands of practices and patients. It frequently allows practices to verify a patient\u2019s insurance eligibility status within seconds.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/mconsent.net\/insurance-verification\/\"><span style=\"font-weight: 400;\">Automated insurance verification<\/span><\/a><span style=\"font-weight: 400;\"> has proven to be a reliable and accurate method for preventing claim denials and delays. Patients have been highly impressed with offices using automated insurance verification, as it alleviates their insurance anxiety and provides transparency about coverage, without the long wait.<\/span><\/p>\n<h3><b>(4) No more waiting room time<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4904 size-full\" src=\"https:\/\/mconsent.net\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-01-1.jpg\" alt=\"\" width=\"1200\" height=\"628\" srcset=\"https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-01-1.jpg 1200w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-01-1-300x157.jpg 300w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-01-1-1024x536.jpg 1024w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-01-1-768x402.jpg 768w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Blog-image-1200x628-01-1-150x79.jpg 150w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s the first thing patients typically complain about when it comes to dental visits? Long waiting room times are a primary concern that almost everyone can relate to. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Becoming a practice that puts an end to long wait times, will garner more new patients and skyrocket your patient base. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Implementing the above-discussed features into your practice is a guaranteed way of doing just that.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By allowing patients to digitally complete intake forms and capture all necessary documents before the visit, you\u2019ll be doing away with tasks that create long patient wait times &#8211; e.g. printing, finding charts, paperwork, scanning, and manual data entries. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automating your insurance verification process also reduces waiting room time significantly by allowing a faster and more trustworthy process for obtaining patients\u2019 eligibility reports.<\/span><\/p>\n<div class=\"iframevideo\">\n<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/OJKDIXMPfPg?si=kLtH0JTcdVVoIUzd\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div>\n<h3><b>Conclusion:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A patient-centered intake process means placing patient convenience and satisfaction at the forefront of how you operate. Patients expect dental practices to offer intake processes that improve the speed of service, provide better accuracy, and empower patients with self-service options.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> Find out how <\/span><a href=\"https:\/\/mconsent.net\"><span style=\"font-weight: 400;\">mConsent\u2019s<\/span><\/a><span style=\"font-weight: 400;\"> digital innovations can help you create a fast and simplified intake process that will boost your patients\u2019 experience. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Want to make sure your dental office is meeting patients\u2019 expectations when it comes to your intake process? Patient intake forms are the primary element we think of when it comes to intake processes, but other factors also play a role. In this article, we\u2019ll discuss how to make sure your intake process is top-notch. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4928,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,4625,7027,4506,6894],"tags":[7750,5684,4712,7601,7751],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Creating a Patient-Centered Intake Process | mConsent<\/title>\n<meta name=\"description\" content=\"Want to make sure your dental office is meeting patients\u2019 expectations when it comes to your intake process? 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