{"id":5477,"date":"2022-07-21T06:34:52","date_gmt":"2022-07-21T06:34:52","guid":{"rendered":"https:\/\/mconsent.net\/?p=5477"},"modified":"2023-12-22T11:58:31","modified_gmt":"2023-12-22T11:58:31","slug":"avoid-breakups-with-patients","status":"publish","type":"post","link":"https:\/\/mconsent.net\/blog\/avoid-breakups-with-patients\/","title":{"rendered":"5 Ways To Avoid Breakups With Patients"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Have you ever been stuck in the boat of trying to figure out where your practice went wrong when patients don\u2019t return?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It happens in just about every dental practice, whether new or established, and is not necessarily a reflection of your dental skills. A vast majority of patients fail to return for visits due to non-clinical issues. We\u2019ll discuss this along with 5 tips to keep patients coming back.<\/span><\/p>\n<h2><b>Why Patients don\u2019t Return<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There could be a plethora of reasons patients don\u2019t come back for their next visit. We\u2019ll pinpoint some of the top reasons below:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feeling treated like a number instead of a person<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incompetent office staff, too many errors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lack of remote self-service options<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tedious paperwork and long wait times<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slow insurance verification, with unexpected bills<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If we place ourselves in the patients\u2019 shoes, we can understand the frustrations of the above-mentioned concerns. Finding solutions that will put an end to these issues is paramount for a successful patient experience.<\/span><\/p>\n<h2><b>5 Ways To Keep Patients Coming Back<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Patient experience speaks volumes about the practice&#8217;s communication, quality of services, and understanding of what patients are looking for. Let\u2019s go over 5 key factors that will help your practice prevent any more lost customers.<\/span><\/p>\n<h3><b>1. Put an end to Paper Forms<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5596 size-full\" src=\"https:\/\/mconsent.net\/wp-content\/uploads\/2022\/07\/Paper-Forms-.jpg\" alt=\"Paper Forms\u00a0\" width=\"1200\" height=\"628\" srcset=\"https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Paper-Forms-.jpg 1200w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Paper-Forms--300x157.jpg 300w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Paper-Forms--1024x536.jpg 1024w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Paper-Forms--768x402.jpg 768w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Paper-Forms--150x79.jpg 150w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Expecting patients to complete stacks of paper forms when they arrive is communicating that your office is out of tune with what patients are looking for in the <a href=\"https:\/\/mconsent.net\/patient-intake-process\/\">intake process<\/a>. In this era of advanced technology, dental software provides <a href=\"https:\/\/mconsent.net\/online-medical-forms\/\" target=\"_blank\" rel=\"noopener\">online forms<\/a> that can be completed from home. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This in-demand feature has won over patients in regards to convenience, saving time, and showing patients how much your office values convenience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Paperless forms create a smoother flow of operations for your front office staff, eliminating the need for clipboards, printing, scanning, and human errors that come along with entering data from the forms manually into the system. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Streamlining with dental software\u2019s digital forms allows for direct integration of completed forms into your dental practice management software (<a href=\"https:\/\/mconsent.net\/opendental\/\">Open Dental<\/a>, <a href=\"https:\/\/mconsent.net\/dentrix\/\">Dentrix<\/a>, <a href=\"https:\/\/mconsent.net\/eaglesoft\/\">Eaglesoft<\/a>, and <a href=\"https:\/\/mconsent.net\/dolphin\/\">Dolphin<\/a>), and cuts down an estimated 35% of documentation time, which means less time on administrative work, and more time attending to the needs of patients.<\/span><\/p>\n<h3><b>2. Self-Serve with Online Appointment Scheduling<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Being placed on hold, or having to play phone tag to book an appointment puts patients off. With so many dental practices offering self-serve options of 24\/7 <a href=\"https:\/\/mconsent.net\/online-patient-scheduling\/\">online patient scheduling<\/a>, it would be a no-brainer to offer that convenience to patients as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not a single phone call would be needed, and patients can access your online scheduling platform from their smartphone or any device, on their own time. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ll find your patient base growing rapidly as patients feel empowered when they can take care of booking when it suits them, instead of only when the front office is available. Upgrade your dental practice with online scheduling for better patient growth.<\/span><\/p>\n<h3><b>3. Open Communication Channel<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A major complaint from patients about their experience with some dental practices is a lack of open, and easy communication. This is a sad reality that many practices might be oblivious to. The problem with relying solely on tr<\/span><span style=\"font-weight: 400;\">aditional phone call communication is the common issues of inconvenience, long wait times, playing phone tag, and not being up to par with cutting edge technology.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bringing instant<a href=\"https:\/\/mconsent.net\/2way-patient\/\"> 2-way SMS<\/a> into your practice as a mode of patient-office connection meets patients where they\u2019re already at in terms of smartphone technology and their routine way of correspondence. 2-Way SMS gives patients and staff the platform for staying on the same page in regards to:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Rescheduling of<a href=\"https:\/\/mconsent.net\/dental-appointment-reminder\/\" target=\"_blank\" rel=\"noopener\"> appointments<\/a><\/span><\/li>\n<li><span style=\"font-weight: 400;\">Important visit information<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Medication and post-visit communication<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Educational Material<\/span><\/li>\n<li><span style=\"font-weight: 400;\">And much more<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Keep your patients and staff connected with instant SMS messaging.<\/span><\/p>\n<h3><b>4. Competent Dental Staff<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">At times it can be hard to know if your staff are performing as expected. There\u2019s always the possibility that an unfit employee could be driving away clients. Staff competency starts with proper training and knowledge about how to resolve common matters that will arise. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If patients are indicating diss<\/span><span style=\"font-weight: 400;\">atisfaction with a staff member, and you\u2019ve done everything from your end to ensure they\u2019ve received adequate training and resources to serve patients with the best quality of care, it may be time to revisit the issue of competency. Hiring the very best for your dental practice is vital for preventing loss of patients.<\/span><\/p>\n<h3><b>5. Faster Insurance Verification<\/b><\/h3>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5597 size-full\" style=\"font-family: NonBreakingSpaceOverride, 'Hoefler Text', Garamond, 'Times New Roman', serif; font-size: 22px;\" src=\"https:\/\/mconsent.net\/wp-content\/uploads\/2022\/07\/Dental-Insurance-Verification.jpg\" alt=\"Dental Insurance Verification\" width=\"1200\" height=\"628\" srcset=\"https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Dental-Insurance-Verification.jpg 1200w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Dental-Insurance-Verification-300x157.jpg 300w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Dental-Insurance-Verification-1024x536.jpg 1024w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Dental-Insurance-Verification-768x402.jpg 768w, https:\/\/mconsent.net\/blog\/wp-content\/uploads\/2022\/07\/Dental-Insurance-Verification-150x79.jpg 150w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/h3>\n<p><span style=\"font-weight: 400;\">A huge time consumer that irritates both patients and front office staff is <a href=\"https:\/\/mconsent.net\/insurance-eligibility\/\">insurance eligibility verification <\/a>. Ambiguity and surprise billing are results of inaccurate transmission of insurance coverage to patients.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automated, fast <a href=\"https:\/\/mconsent.net\/insurance-verification\/\">insurance veri<\/a><\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/mconsent.net\/insurance-verification\/\">fication<\/a> has been developed to provide eligibility reports within seconds, along with better reliability to avoid claim delays, denials, or unexpected patient billing. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">It serves as the perfect solution to alleviate patients and practices from the bitterness that comes with manual insurance verification. Automated insurance verification optimizes efficiency, <\/span><a href=\"https:\/\/mconsent.net\/blog\/increase-productivity-dental-office\/\"><span style=\"font-weight: 400;\">productivity<\/span><\/a><span style=\"font-weight: 400;\">, and trust for better patient loyalty.<\/span><\/p>\n<h3><b>Conclusion<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s important to evaluate and pinpoint the shortfalls in your practice that may be the cause of patient dissatisfaction. Generally, annoying documentation procedures, slow <a href=\"https:\/\/mconsent.net\/insurance-verification\/\" target=\"_blank\" rel=\"noopener\">insurance verification<\/a>, staff incompetence, and inadequate communication, are some possible reasons patients might lack interest in returning.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To keep your patient coming back, work on improving your areas of weakness. System automation of processes with dental software has become the most successful method for thousands of dental practices across the US. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Find out how <a href=\"https:\/\/mconsent.net\/\">mConsent software<\/a> can help your dental practice better retain patients by streamlining your operations.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever been stuck in the boat of trying to figure out where your practice went wrong when patients don\u2019t return? It happens in just about every dental practice, whether new or established, and is not necessarily a reflection of your dental skills. A vast majority of patients fail to return for visits due [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5595,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,10,6894],"tags":[7696,5684,7777,3272,6897,7527,7766,5708],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Ways To Avoid Breakups With Patients | mConsent<\/title>\n<meta name=\"description\" content=\"Trying to figure out why patients aren\u2019t returning for visits? 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