Online Scheduling

Designed to help patients book outside business hours — and to sync back to your PMS.

A booking widget for your website, paired with optional AI-assisted phone coverage from Zaha. Designed to capture requests when phones are quiet and to route them into Dentrix, Eaglesoft, Open Dental, and other major PMS1.

Book a demo See pricing
5,000+
Practices since 2017
5.5M+
Patients served
30M+
Documents processed
11M+
Appointments managed

Designed to write back to:

Why patients choose self-booking

Many patients prefer to schedule online when it’s convenient.

Online booking is designed to give your practice a presence outside of business hours and to reduce the volume of routine scheduling calls handled by your front desk.

After-hours booking

Designed to allow patients to request appointments outside business hours, on weekends, or during your team’s lunch break — without requiring a staff member on the phone.

Embedded website widget

A booking widget designed to drop into your existing website. Configurable by appointment type, provider, and operatory rules you set in your PMS.

Insurance & intake pre-fill

Designed to collect insurance information and trigger digital intake forms before the visit, paired with our Paperless Intake module.

PMS write-back

Bookings are designed to flow back into Dentrix, Eaglesoft, Open Dental, and other major PMS, so your front desk avoids manual re-entry.1

Reminders with TCPA-compliant consent

Once booked, the system is designed to send SMS and email reminders. SMS uses opt-in consent language and STOP-to-unsubscribe handling consistent with TCPA guidance.

Custom availability rules

Designed to let you control which appointment types are bookable online, by which providers, on which days — mirroring the rules you already use internally.

How it works

From booking request to PMS-ready — designed end-to-end.

A connected workflow designed to reduce manual entry between the booking widget, intake forms, and your practice management system.

1

Patient books

From your website widget, a direct link, or via Zaha’s phone coverage when configured.

2

Insurance captured

Designed to collect insurance details during the booking flow for downstream verification.

3

Forms & reminders

Digital intake forms and reminder messages are designed to dispatch with TCPA-compliant consent text.

4

PMS write-back

Designed to write the appointment, demographics, and intake responses back to your PMS1.

Optional · Zaha AI phone coverage

For the calls your team can’t pick up.

Some practices pair the booking widget with Zaha, mConsent’s AI phone assistant. Zaha is designed to answer inbound calls when your team is unavailable and to route routine scheduling requests into the same booking workflow.

After-hours coverage — designed to answer when your front desk is on a call, at lunch, or closed.
Routes to your booking flow — designed to schedule routine appointment types into your PMS rules.
Escalation handling — designed to route clinical or complex calls to staff voicemail or a callback queue.
Call recording & review — designed to give your team transcripts and summaries for QA.
Learn about Zaha AI
Connected pre-visit workflow

Designed so patients arrive prepared — not waiting in your lobby filling forms.

Online booking is one piece of a larger workflow. When paired with Paperless Intake and Communication, the system is designed to deliver intake forms, capture insurance details, and confirm appointments before the patient walks in.

Booking confirmation via SMS or email, with TCPA-compliant opt-in language.
Digital intake forms sent to the patient’s mobile device before the visit.
Insurance details captured during the booking flow for downstream verification.
Reminder cadence designed to reduce missed appointments. Individual practice results will vary.
PMS sync designed to write completed forms and demographics back to the patient chart.1
Connected modules

Scheduling works alongside the rest of the platform.

Online booking is a tool inside a broader workflow. Pair it with the modules below to keep the patient journey connected from booking through follow-up.

Paperless Intake

Digital intake forms designed to populate before the visit and to write back to the chart.

Communication

Reminders, confirmations, and 2-way patient messaging with TCPA-compliant consent handling.

Zaha AI

AI phone coverage designed to handle scheduling calls when your front desk is unavailable.

Insurance Concierge

Eligibility and benefits workflows designed to follow the booking event for new and recall patients.

FAQ

Common questions

Quick answers about how mConsent online scheduling is designed to work.

mConsent is designed to write back to Dentrix, Eaglesoft, Open Dental, and other major PMS1. Available fields, sync cadence, and supported workflows depend on your PMS version and configuration. Specifics are confirmed during onboarding.
Zaha is an optional add-on designed to answer inbound calls when your team is unavailable and to route routine scheduling requests into the same booking flow used by the website widget. Clinical or complex calls are designed to escalate to staff. AI capabilities and limitations are described in your service agreement.
Yes. The widget is designed to respect provider availability rules, appointment type permissions, operatory assignments, and blocked time you configure. The intent is to mirror the rules your front desk already follows.
The system is designed to capture express consent during booking and to honor STOP-to-unsubscribe requests in line with TCPA guidance. The practice is responsible for the content of messages and for keeping consent records current. Your service agreement and privacy notice contain the controlling terms.
mConsent operates as a Business Associate under HIPAA and executes a BAA with each customer. Specific safeguards, access controls, and breach-notification obligations are described in the BAA and in our security documentation.
Online booking and automated reminders are designed to reduce missed appointments. Actual results depend on your patient population, reminder cadence, and how you configure the workflow. Individual practice results will vary.
See it in your workflow

See how online scheduling fits your practice.

A short demo designed for your stack — widget configuration, PMS write-back, and reminder cadence. Subject to your master services agreement3.

Book a demo See the platform tour

Capability described on this page is illustrative based on typical configurations; actual results vary by Dentrix version, network, and practice. Pricing and program terms are governed by the MSA at activation. mConsent operates as a Business Associate under HIPAA and executes a BAA with client practices.

1. PMS integration scope. mConsent online scheduling is designed to write back to Dentrix, Eaglesoft, Open Dental, and other major practice management systems. Available data fields, write-back behavior, and supported workflows depend on the PMS, the version installed at your practice, your network configuration, and options you select during onboarding. mConsent does not promise feature parity across all PMS environments. Dentrix is a trademark of Henry Schein One, LLC. Eaglesoft is a registered trademark of Patterson Dental Supply, Inc. Open Dental is a registered trademark of Open Dental Software, Inc. Reference to these systems does not imply sponsorship or endorsement by their respective owners.

2. Verified usage figures. Where this page references the size of the mConsent customer base or aggregate platform usage, those figures are limited to: 5,000+ practices served since 2017, 5.5M+ patients, 30M+ documents processed, and 11M+ appointments handled across the platform. These are aggregate platform figures, not a forecast or guarantee of any individual practice’s results. Other numerical claims about competing products or industry averages are not made on this page.

3. Subject to your services agreement. All commercial terms — including pricing, included modules, available integrations, support hours, and uptime objectives — are governed by the master services agreement (MSA), order form, and applicable schedules executed between mConsent and the practice. Marketing copy on this page is descriptive of intended capability and does not modify or supersede those agreements. In any conflict, the executed agreements control.

HIPAA & protected health information. mConsent operates as a Business Associate under HIPAA and executes a Business Associate Agreement (BAA) with each customer. Patient information processed through online scheduling, intake, and reminder workflows is handled under the terms of the BAA, the practice’s Notice of Privacy Practices, and applicable federal and state laws. The practice remains responsible for its own use of the platform, including the content of messages it sends and the consents it relies on.

SMS, voice, and TCPA. Reminder, confirmation, and AI-assisted call workflows are designed to capture express patient consent and to honor opt-out requests consistent with the federal Telephone Consumer Protection Act (TCPA), state messaging laws, and carrier requirements. The practice is responsible for the lawful use of these features — including how it obtains, records, and refreshes consent — and for any messaging or calling policies adopted at the practice level.

Forward-looking and aspirational language. Phrases on this page such as “designed to,” “intended to,” “built to,” and similar describe how a feature is engineered to behave in typical configurations. They are not promises of any specific outcome, response time, booking conversion, no-show reduction, or revenue impact for any individual practice. Outcomes vary based on patient population, configuration, staffing, and external factors outside mConsent’s control. Any third-party trademarks, including PMS names, are the property of their respective owners and are used here for identification only.