Insurance Concierge

About mConsent's New Insurance Concierge

mConsent's Insurance Concierge is the first-of-its kind service to completely manage an office's insurance verification process.

We don't just verify benefits: we provide a tailored, clear breakdown specific to your office's needs.

Early customers love Insurance Concierge because of faster turnaround times, fewer billing errors, and happier patients. Your team focuses on patient care, not paperwork.

Insurance Concierge was purposely designed
and built for offices that are:

High patient volume offices

Currently short-staffed

Overworked

Struggling with under-trained staff

Fully Managed Insurance Verification

Dedicated Remote Team

A fully dedicated team, managed by a US-based manager and an offshore process manager. Staffed by experienced offshore insurance verification agents.

We have an army of insurance agents, so you'll always be staffed, able to quickly add to your team.

We'll Get It Done

Seamless integration with your EMR/PMS.

Frictionless insurance OTP authentication via email/SMS that doesn’t burden your staff.

We are able to verify insurance using any method, including phone calls, fax-backs, and insurance portals.

Works With Your Team

We train our team to adopt your insurance verification process.

Simple, easy, and transparent communication with one shared Google Group Chat.

Verified insurance uploaded either to our mInsurance web portal or directly into your EMR/PMS with data entry.

What's Included

Managed Insurance Verification Service

Your staff gets:

Real-time eligibility verification (1 or 2 weeks prior to appointment).
Same-day re-verification.
Full dental breakdowns.
As needed verifications by your staff.

We provide the most comprehensive insurance verifications,
so nothing gets missed.

Able to verify secondary insurances and family insurances.
Maximums.
Deductibles.
Benefits Overview.
Effective Dates.
Fee Schedules.
Waiting Periods.
Coverage Table.
Coverage Books.
Shared Codes and downgrades.
Missing Tooth Clause.
Treatment story.
Coordination of benefits.
Cover Percentages.
Frequency Limits.
Age Limits.
Treatment Eligibility By Code.

All customers get:

API installations so we can seamlessly integration with your EMR/PMS.
GoogleChat.
Remote Desktop App installation (if you don't have a cloud-based EMR).
mConsent's Insurance Verification software included
free (a $99 / month value!).
mConsent Insurance Website Portal Access.
2nd VoiP phone number for your office, which allows our team to call insurances for verification (Premium Add-On Only).

Templates, Documentation, Walkthroughs, and Training Materials

Your office will get your own document center which includes:

Recordings of process walkthroughs.
Insurance verification and full dental breakdown templates
that we create for your office.
Limited-scope credentialing walkthrough (Premium Add-On Only).
Data Entry walkthrough and instructions (Premium Add-On Only).
Initial, continuous, and as-needed insurance verification training
for your staff.

Benefits For Everyone

Cost-Effective: Simple, transparent, and unlimited plans.
Fast Setup: Go live in as soon as two weeks.
Seamless Adoption: We adapt to and adopt your current workflows.
Expertise: Benefit from our insurance verification experts who implement best practices.
Problem Solved: We eliminate IV issues caused by being short-staffed, undertrained, or overworked.

Clarity: Always know the status of verifications with comprehensive reports.
Simple Pricing: Unlimited plans so you won't need to track usage.
No Training Hassle: No need to create training materials or train staff on the IC process.
Problem Solved: We eliminate IV issues caused by being short-staffed, undertrained, or overworked.

Less Work: One less major task for the in-office team.
Support: Access to proper training resources.
Easy Communication: Smooth collaboration with the IC team via Google Chat.
Efficiency: Smoother patient check-in and chart preparation.

No Surprises: Insurance issues are identified before the appointment.
Clear Cost: No surprise costs because a service wasn't covered.
Faster Treatment: Faster in-chair treatment and potentially starting treatments 3-4 weeks earlier by speeding up pre-authorizations.