Trial terms
What is included in the mConsent free trial, how the transition to paid works, how cancellation works, and the specific terms of the Zaha AI lunch-challenge offer.
mConsent offers a 14-day free trial of the product modules you select. After the trial, practices transition to paid service on a month-to-month or annual plan. Month-to-month can be cancelled with 30 days’ notice. No auto-enrollment: you are only charged after you affirmatively sign a Master Services Agreement.
1.The short version
When you sign up for an mConsent trial, you get 14 days to use the product with a real practice workflow — full functionality, your actual patients, your actual PMS. During the trial, our onboarding team helps you configure the product so you are evaluating a real implementation, not a demo.
At the end of the 14 days, you decide whether to continue. If you do, you sign a Master Services Agreement and transition to paid service. If you do not, the trial simply ends — no charge, no auto-renewal, no pressure.
The specifics of your plan, pricing, and service terms are defined in your individual Master Services Agreement. This page covers the general framework.
2.What is included in the trial
The trial covers the product modules you select during signup. For most practices, this means one or more of:
- Paperless Intake — digital forms with PMS sync
- Zaha AI — voice receptionist for inbound calls
- Reputation Management — review invitations and dashboard
- Communication — two-way SMS and reminders
- mPayr — text-to-pay and payment collection
- Insurance Concierge — eligibility and denial workflow
During the trial you also get:
- Onboarding specialist support to configure the modules for your practice.
- A dedicated account manager during the trial and into paid service.
- Standard training resources and documentation.
- Full dashboard access and call/message/review history.
The trial runs with a full Business Associate Agreement in place, so you can use it with real patient workflows from day one.
3.Trial duration & transition
The standard trial is 14 days, starting from your go-live date (the date Zaha answers its first call, or the date your first patient completes a digital intake form, depending on which module you are trialing).
A few days before the trial ends, your account manager reaches out to walk through results and discuss whether to continue. If you decide to continue:
- You select month-to-month or annual commitment.
- You sign a Master Services Agreement defining pricing and service terms for your practice.
- Service continues seamlessly — no data migration, no reconfiguration.
If you decide not to continue, service ends at the conclusion of the 14-day trial. You can export your data per the retention policy in our security page, section 6.
We do not automatically convert trials to paid service. You are only charged after you affirmatively sign an MSA. If you do not hear from us before the trial ends, the trial just ends.
4.Cancellation terms
During the trial
You can end the trial at any time with no obligation. Contact your onboarding specialist or email billing@srswebsolutions.com and we will wind down the trial cleanly. Your practice retains read-only access to the data for a defined transition window per the retention policy.
Month-to-month after the trial
Month-to-month paid service can be cancelled with 30 days’ written notice. There is no multi-year lock-in required for month-to-month. To cancel, email billing@srswebsolutions.com. You will receive a written confirmation with your final service date.
Annual commitment
Annual plans lock pricing and typically come at a discount relative to month-to-month. Annual plans continue through the committed term; specifics on early-termination fees and renewal notifications are defined in your MSA.
5.The lunch-challenge offer
As part of the Zaha AI trial, mConsent offers a promotional “lunch-on-us” guarantee for practices confident they do not have a missed-call problem. Specific terms follow.
If Zaha does not find significant missed calls during the trial, mConsent buys lunch.
At the end of your Zaha AI trial, your onboarding specialist reviews the call-log data captured during the trial period. If Zaha’s logs show no significant missed-call opportunities for your practice, mConsent sends your team up to $150 in Uber Eats or DoorDash credit for a team lunch.
- Eligibility. Practice must see at least 50 patients per week during the trial period.
- “Significant missed calls” is defined with your onboarding specialist at the start of the trial based on your practice’s baseline call-log data. The definition is documented in your trial configuration.
- Trial period. Offer applies to the standard 14-day Zaha AI trial window. Extended trials are considered case-by-case.
- Redemption. One redemption per practice. Credit is delivered via Uber Eats or DoorDash gift card after the trial evaluation call.
- Excluded. Practices that cancel the trial before Zaha’s first full week of live coverage, or that do not complete the configured onboarding workflow, are not eligible.
- Interpretation. mConsent is the final interpreter of whether the eligibility conditions were met, acting reasonably. The offer is promotional and is subject to the terms of your trial agreement.
If you are considering Zaha AI and want to set up the lunch-challenge framework explicitly, mention it to your sales contact during trial signup. We will document the baseline and the “significant” definition together so there is no ambiguity at the end.
6.Pricing after the trial
mConsent’s pricing is module-based: you pay for the products you use. Pricing depends on practice size, call volume (for Zaha), patient volume (for intake and communication), and the modules you activate.
Specific pricing for your practice is quoted during the trial and locked in your Master Services Agreement. Factors that affect pricing include:
- Number of providers and chairs
- Monthly patient volume
- Monthly call volume (Zaha AI)
- Number of locations (single-site, multi-site, DSO enterprise)
- Modules selected
- Month-to-month vs. annual commitment
Pricing changes after contract signing follow the notice terms in your MSA. We do not raise prices mid-contract without contractual notice.
7.Refund policy
Because the 14-day trial period is the designed opportunity to evaluate fit, we do not offer post-trial refunds as a standard policy. Specifically:
- Trial period. No charge, so nothing to refund.
- Monthly service. Charges are billed monthly in advance. Cancellation takes effect at the end of the 30-day notice period; the current month is not refunded pro-rata.
- Annual service. Handled per your MSA. Early-termination terms vary by contract; some agreements include a pro-rated refund structure, others do not.
If you have an unusual situation (extended service outage, implementation failure on our side, etc.), contact billing@srswebsolutions.com and we will handle it case-by-case.
8.Trial support contact
Questions during or about your trial:
- Onboarding & product: Your assigned onboarding specialist (contact information provided at trial signup).
- Billing & trial transitions: billing@srswebsolutions.com
- Contract review & MSA questions: legal@srswebsolutions.com
- General support: 877-203-6767
Enterprise customers (DSOs and multi-location groups) have dedicated account management throughout the trial; your account executive is the primary contact.
