Ryan

Background

Ryan is an Office Manager at a Dentrix-integrated dental practice that manages 20 patient forms through mConsent.

What was your situation prior to using mConsent?

With our paper consent forms we’d get into a rush. If we ran out of forms, we’d go to the xerox machine, run them off - of course they’re crooked, maybe overexposed, with black lines running through them. It was not professional whatsoever; it looked horrible in the charts.

As far as updating patient records, that was a mess too because we had old phone numbers and there’d be a communication breakdown between the back and the front where we’d need to update the records, but the front gets busy and it never gets done. Now either the assistant or our hygienists can just go to the portal and update the patient records.

If patients have a list of medications or medical issues they’ll usually write it on the back of paper forms - and that can be overlooked in the scanning process.

We have to get our patients back on time, and we were still filling in paperwork 10-15 minutes into the appointment. That’s not good.

How has mConsent impacted the overall process at your practice?

So much time is saved! We found mConsent and it’s been great - so much cleaner!

It’s nice how it automatically goes into Dentrix, the document manager.

The doctors can bring it up on the monitor. Even better, we have the doctors sign off on the medical billing histories. It’s really nice to have the iPad in front of them so they can make eye contact with patients and go over the medical history. When they’re done, they can sign off and it goes automatically into the document manager.

Especially with the medical history, it’s very important with our older clients - medications change, and that’s been one of the best features for sure.

If they have medications or allergies it’s brought up as an alert in red.

How would you rate mConsent’s Support Team and availability?

My favorite feature is the live chat. I love it because I can get in and out with my questions quickly.

10/10 rating for sure. It’s really nice and convenient - I don’t think I’ve ever had to wait more than a few minutes.

I’ve utilized the email support too and that was great.

What would you say to other practices considering mConsent?

I would say it’s completely worth the time and the subscription.

Besides being able to customize forms, there are already example forms included and that’s great. It was so nice that I could copy almost verbatim how our forms used to look on paper.

Having the doctors be able to confirm and sign was a great feature as well. As a practice you always want patients to feel good about where they are - here they go into surgery and they see overexposed consent forms or poor xerox copies. The iPad they sign includes our logo and name. The customization is so much cleaner. More professional.

As far as time, it’s nice that the consent forms are signed by the time the doctor arrives, so you don’t have to worry about things like hole punching.

We tried other digital consent form options before. We would go on the iPad through Dentrix and fill out the information. It just seemed so long no matter how much we tried to cut back, and when we tried to bring it up on the screen the format was so far off. That’s why we stayed on the paper trail a little longer - until we found mConsent.