Does your Dental Practice connect with patients via social media? New age social media platforms are not only impacting how businesses influence consumers, but have transformed the dental industry. Practices have taken advantage of social media platforms by marketing to potential patients. Today, just about every health industry has reaped benefits of using Facebook, Instagram, and other platforms to attract more clients.

HIPAA Compliance Online

Using Social Media for advertising and gaining the attention of patients looking for a dentist works wonders for most practices. One overlooked reality that’s rarely discussed is that of maintaining HIPAA compliance while posting. Slip ups happen when practices forget to obtain consent before posting on social media, and suffer serious consequences as a result. 

HIPAA policies were created to protect patients’ privacy and prevent practitioners from sharing patient information without proper consent. HIPAA compliance online is vital for every practice due to the sensitivity of patient information, and social media is no exception to the rules of HIPAA privacy laws.

Is Your Dental Practice Immune?

If you think your dental practice is immune to facing consequences of HIPAA violations, check out this article about a dental office facing a hefty $10,000 fine in a case involving patient privacy violation on social media. Don’t become blindly captivated by the plethora of dental practices posting before and after images of dental work, or patient testimonials. Before following their footsteps, be sure to obtain patients’ documented consent for social media sharing.

Management of Social Media Posts

Management of Social Media Posts

Who manages social media accounts for your dental practice? If staff are responsible for posting on your social media accounts, it’s imperative to keep them updated on regulations pertaining to HIPAA compliance online. Regular training sessions with updates on HIPAA rules and regulations will refresh them to avoid sharing anything online that may put your practice in jeopardy.

Does your practice have a Social Media Consent Form in place that’s been legally reviewed and is available for patients to sign?

Safeguard your Dental Practice by Downloading our Complimentary Social Media Consent Form

Social Media Consent

*Note: This form is for informational purposes and any documents used in your practice should be carefully evaluated.

Conclusion

Social media platforms can boost your patient base via marketing and sharing before and after photos, patient testimonials, and impressive dental work. However, keeping your posts aligned with rules pertaining to HIPAA Compliance online is crucial to prevent violating privacy rules. 

Being aware of, and implementing HIPAA privacy rules and regulations online, will save your practice from the consequences of serious penalties and a tarnished reputation. Be sure to download our editable Social Media Consent Form to obtain patients’ consent and help safeguard your practice.

Important disclosures

The information in this article is for general informational and educational purposes only. Individual results vary by practice. Pricing and program terms are governed by the MSA at activation. mConsent operates as a Business Associate under HIPAA and executes a BAA with client practices.

General information. The information provided in this article is for general informational and educational purposes only and does not constitute legal, financial, compliance, or professional practice advice. mConsent makes no representations or warranties regarding the accuracy, completeness, or suitability of this content for any particular practice or circumstance. Individual results vary based on practice size, payer mix, patient demographics, geographic location, and other factors outside mConsent's control.

Performance benchmarks. Performance benchmarks and industry metrics cited in this article are derived from published third-party research and do not represent guaranteed outcomes for any individual practice. All commercial claims are subject to the terms of your Master Services Agreement (MSA). See mconsent.net/terms-and-conditions/ for details.

HIPAA compliance. mConsent operates as a Business Associate under HIPAA and executes a Business Associate Agreement (BAA) with each customer. Nothing in this article constitutes a representation of HIPAA compliance for any specific workflow, configuration, or use case. Customers are responsible for their own HIPAA compliance program and for ensuring their use of mConsent aligns with applicable regulatory requirements.

TCPA and text messaging. SMS and text-to-pay features referenced in this article require prior express written consent from each patient in compliance with the Telephone Consumer Protection Act (TCPA). Standard message and data rates may apply. Reply STOP to opt out. It is the customer's sole responsibility to obtain and document required consents and to comply with all applicable federal and state telecommunications regulations.

Trademarks. Dentrix® is a registered trademark of Henry Schein One, LLC. Eaglesoft® is a registered trademark of Patterson Companies, Inc. Open Dental® is a registered trademark of Open Dental Software, Inc. These trademark holders are not affiliated with mConsent and do not endorse, sponsor, or certify any mConsent product or service.

Forward-looking statements. This article may contain forward-looking statements about product features described as “designed to” achieve certain outcomes. Actual feature performance, availability, and results may differ. mConsent reserves the right to modify or discontinue features at any time. For current product capabilities, refer to official product documentation at mconsent.net.

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