Faviola

How Coronado Pediatric Dentistry Gave Patients Control of Their Own Check-In

Check-In Kiosk · Front Desk Efficiency · Patient Experience

Building on a front desk that used to greet every arrival by hand, Coronado Pediatric Dentistry partnered with mConsent to let patients check themselves in, freeing the team to focus on the moments that matter most.

• 99% of patients now check in independently, no front-desk assistance needed
• 1-2 hrs of staff time freed up every single day
• 10/10 recommendation score from the practice

At a busy pediatric practice, arrival is rarely simple. Families show up with multiple kids, sometimes as many as six, all needing to be checked in before the day’s appointments can start.

Before mConsent, that process ran entirely through the front desk. Patients had to check in verbally with staff, and if the front-desk team was mid-conversation with another family or away from the reception area, arriving patients simply had to wait.

For a practice built around fast-moving, high-volume pediatric visits, Coronado Pediatric Dentistry saw the opportunity to remove that dependency altogether, letting patients check in the moment they walked through the door, no staff member required.

Coronado Pediatric Dentistry rolled out the mConsent Check-In Kiosk, giving patients a self-serve way to check in as soon as they arrive, independent of whether the front desk is free.

Absolutely. I would recommend the kiosk to all dental offices. It has made the check-in process easier, and for smaller practices, it significantly reduces the burden on the front desk team. Combined with mConsent’s online forms, it makes the entire process much easier for both parents and staff.

Feedback from families has been overwhelmingly positive. In fact, the most common suggestion isn’t about fixing a problem; it’s adding a feature. Many parents bring multiple children to the same appointment, sometimes as many as six, and would love the ability to check in all of them from a single screen instead of repeating the process for each child. It’s a testament to how quickly the kiosk became part of the practice’s daily routine and how practices are already looking for ways to make the experience even better.

The impact has been immediate and wide-reaching. Ninety-nine percent of patients now check themselves in independently using the kiosk, with no front-desk assistance required, and the practice has freed up 1-2 hours of staff time every day that was previously spent walking each patient through check-in one by one.

Patient wait times at arrival have dropped regardless of how busy the front desk is or how many patients are checking in at once, and the front-desk team faces far fewer interruptions, since they no longer have to break away from an in-progress conversation to greet the next arrival. That’s let the team refocus on higher-value moments, including giving patients more attention as they leave the office rather than spending that time on arrival logistics.

Busy families, including households with multiple children, no longer have to wait on staff availability before their visit can begin, and the workflow now scales naturally with patient volume, since self-service check-in removes the front desk as a bottleneck during the practice’s busiest hours.