Angela Wilderman
Office Manager, Haubstadt Family Dentistry | Family & General Dentistry
How Haubstadt Family Dentistry Took Insurance Verification Off Its Front Desk and Put That Time Back With Patients
Insurance Concierge · Front Desk Efficiency · Revenue Protection
Short-staffed and heading into a maternity leave, this Indiana family dental practice partnered with mConsent to handle insurance verification, so the front desk could stop chasing benefits and start guiding patients.
- 30-40 patients seen a day, now verified ahead of every appointment
- 90 minutes of onboarding, a single session to go live with mConsent
- 48 hrs ahead, the team’s standard for verifying every patient before the visit
Haubstadt Family Dentistry sees 30 to 40 patients a day, and like most practices, the hardest part of the day rarely happens in the operatory. It happens at the front desk, where insurance verification quietly decides whether a patient hears the right number at checkout.
When Angela Wilderman took over as office manager in May 2024, she stepped into a role where that pressure only builds. Going into 2026, the team hit the squeeze every front desk knows: summer schedules churning with vacations and last-minute reschedules, turnover on the desk, and a treatment planner about to start maternity leave. Verification was already the slowest task they handled, and it was landing on fewer people.
In-network plans like Delta Dental moved quickly. Out-of-network was the drain: phone tag, waiting on a fax that may or may not come, and the details that matter most for an accurate estimate, frequencies, waiting periods, and downgrades, often buried or simply unavailable. Meanwhile, Winona Seals, the insurance and treatment coordinator who anchors the desk, needed to be with patients, not on hold.
Necessity is the mother of invention. We’ve got to do something quick. Angela Wilderman, Office Manager, Haubstadt Family Dentistry
The goal was simple: free the desk so the team could stay patient-centered.
Haubstadt Family Dentistry had already successfully outsourced claims, so when mConsent’s team walked the practice through Insurance Concierge, the fit was clear.
Going live took one focused session. The implementation was fast-paced and well coordinated, with the mConsent team working closely with Haubstadt to answer questions and get everything set up quickly. Compared with software rollouts she had experienced in previous jobs, the process was refreshingly easy.
Implementing new software means establishing a new process, which takes time. But with the mConsent team guiding the setup, the process was well orchestrated from start to finish.
Day-to-day, the workflow is straightforward. mConsent verifies each scheduled patient and returns a clean, one-page benefit breakdown showing coverage percentages, what’s covered, and what the patient is due for. The breakdown is saved directly to the practice’s Eaglesoft SmartDocs, giving the front desk and clinical team the same information to work from. Those numbers can then flow into the printed treatment plan the patient takes home.
Because the practice owner is conscientious and HIPAA-minded, outsourcing was a significant decision. mConsent operates in a HIPAA-compliant manner and works under a signed BAA.
The first thing the team got back was time. Before Insurance Concierge, a patient question often meant stopping to look up benefits before the team could provide an answer. With verified information already available, the team could respond immediately, saving significant time throughout the day.
That time changed what the front desk could do. The team are becoming more confident in their roles and having more opportunities to connect with patients, not just explaining the cost of treatment, but helping patients understand the treatment itself. In a short time, that shift made a meaningful difference.
With verified coverage percentages already on the benefit breakdown, staff could confirm coverage on the spot instead of relying on estimates. Patients could pay based on the information they had already been given, with fewer surprises at checkout.
The consistency was just as noticeable. The disconnect between the clinical team and front desk used to be common when key details get lost at checkout. With insurance verified ahead of time, everyone works from the same information and stays aligned with the patient.
